The average business day is 9a.m. - 5p.m. Businesses were able to answer their phones, messages, faxes, emails, etc. between these hours and provide great customer service. Those days are over. Customer service is not what it use to be. Customers are now use to having information at their fingertips. This means they want to be able to reach the businesses they use at all times as well. In order to be a leading customer service provider, you need to be accessible 24/7/365. This doesn't mean put in place an automation service. Customers rather not have to deal with going through a computer system to get the information they need. Customers rather talk to a real person.
We know what you are thinking, and no, you do not have to be awake 24 hours of the day to answer your calls. This is where an answering service comes in.
An answering service is able to lead your business on the path of perfect customer service.