Allegheny Answering Service is fully prepared for any emergency. Not only do we have the tools and equipment to ensure that we are always operational, but we also have extra staff on hand and back-up locations as well. Here is a list of some of the ways we can leave you feeling at ease as a customer of ours:
State of the art equipment with up-to-date technology of every kind stored in a locked and cooled area.
Backup Power capabilities: an auxiliary UPS (uninterrupted power supply) in place, along with a maintained permanently installed emergency electrical back-up system (Emergency generator) with an auto-transfer switch in case of a disaster. Service is still maintained even through severe weather or power failures.
Redundant VOIP (Voice Over IP) phone systems in place with multiple service providers in the event of an outage. Hard wired phone system is also in place as a backup in the event of an internet outage.
Specific and scheduled dispatch procedures along with a follow up system on active calls to be sure messages are received in the event of human error.
Two 24/7 Fax machines and email access for receiving emergency staff changes in writing.
Maintain a secure facility and confidentiality of all client information including, but not limited to having employees sign a confidentiality agreement and HIPAA paperwork along with thorough training.
Locked building 24/7 along with constant video surveillance.
Two Emergency backup locations in buildings, off-site from our main call center.
Staff always on-site 24/7/365
100% HIPAA Compliant.
100% PCI Compliant
SSL certified Secured Web Access System.
IT staff capable of being on site in minutes.
Frequently Asked Questions
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